1. GENERAL QUESTIONS / OPENING AN ACCOUNT
How do I start playing?
Sign up, log in to your personal account, choose a convenient supplementing method, pay attention to the bonus system, make a deposit, and start playing!
How do I register on the Mi7eu.bet website?
To create an account on Mi7eu.bet, click on the Sign-Up button located in the top right corner of either website. Then, choose the most convenient registration option using your email address or phone number.
Can I have multiple accounts?
Each user is limited to possess one account at a time. If a user has more than one account opened at a time, it should be identified that the Company reserves the right to suspend and seize the account(s) and all earned winnings tied to the aforementioned accounts.
Re-registration is only allowed with the company’s explicit permission. If you accidentally forgot your credentials, it is recommended to restore them using the Password Recovery option (which you can navigate to by pressing the Forgot password link in the login window) or directly contact our support team (chat menu in the bottom right corner).
Can I register if I am under the age of 18?
An Mi7eu.bet user can be any capable person 18 years of age or the minimum age allowed to gamble, in accordance with the laws of their country.
What is the Random Number Generator (RNG)?
A Random Number Generator (RNG) is a computer program which randomly produces the results for our online casino games. Every individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any unrealistic duplication or predictability.
Since the results are generated in a completely random manner with no possibility of manipulation, you always get fair results.
2. ACCOUNT INFORMATION
How do I recover my account password?
To recover your password, click on the “Forgot password?” link in the login window. In the subsequent window, enter your email address. Check the email you specified in the previous window and receive instructions to recover your password.
If you used your mobile phone number to speed up the sign up process, please enter the number in the recovery window. Your new password will be sent by text message.
What should I do if I didn’t receive a recovery email?
First, check your Spam folder.
If the email does not appear in your inbox or spam, it is possible that the email address you entered was incorrect. Repeat the steps to recover your account password and ensure that you specify the correct email address.
If you are still having issues regarding an access to your account, please contact our support team (chat menu in the bottom-right corner).
What if I’ve forgotten the email address I used to register my account?
Please contact our support team and we will help you recover your account.
I’ve changed my email address, what are my options?
Changing the email address tied to your account is considered the same as changing its owner. If you can not restore access to the email address specified during registration, please contact our support team (chat menu in the bottom-right corner).
I entered incorrect data during registration or while updating my profile, what are my options?
If it is discovered that a user is operating with false or inaccurate information, we reserve the right to suspend the account and/or cancel all winnings tied to the account. If you make a mistake while filling out your information, contact our support team to start the procedure of identifying the correct owner of the personal account.
What is the verification and why is it required?
The verification is the process of identity proof. We want to be confident that our users are the real people and do not use the multi accounts.
Do I undertake any obligations by registering on the “Mi7eu.bet” website?
No. Your registration does not bind you in any way and you are not obligated to place a certain number of bets. However, by registering you agree to our Terms and Conditions and policies.
3. FINANCIAL QUESTIONS / DEPOSIT AND WITHDRAWAL OF REFUNDS
How do I make deposits?
You can make deposits using the most convenient, accessible method in your country. To do this, go to your account and navigate to the deposit section. Choose your preferred payment method and make a transaction.
What if my deposit wasn’t credited?
Claims regarding incoming payments are accepted only upon presentation of a receipt for payment or a check confirming the transaction to the support team in the form of a scanned document or photo.
Are there any transaction fees when making a deposit?
The company does not charge a commission for deposits; however, a commission may be taking place when withdrawals, converting into your chosen currency or possibly charged by your card’s issuing bank.
Can I use eWallets, credit cards, etc. that do not belong to me when making a deposit?
You can use only your own eWallets and/or bank cards whilst loading your account. The use of another individual’s bank cards for making deposits is strictly forbidden.
How can I request a withdrawal of my funds?
To withdraw funds, you need to access your Account. In the “Withdrawal” menu, specify the amount and type of payment system you want to use in order to receive your funds.
How long will it take for my withdrawal to be processed?
If it is your first withdrawal, then it may take maximum 72 hours to verify your data. If you have previously verified your account and withdrawn funds, subsequent withdrawals will be made without delay (unless there are circumstances required by AML and/or the law).
What can I see on my credit card statement?
Depending upon the payment system which was initially used when you made a deposit on our website, you will receive a note on your statement identifying the payment system and sum.
4. BONUS QUESTIONS
What kind of bonuses are there when I make deposits?
You can find out more about the current bonus offers on the “Promo” section of the website.
My bonus burned out, why did this happen?
Based on the terms of the specific promotion, the funds on the bonus balance can be canceled due to the expiry of the bonus period.
What is a Freebet?
Freebet (free bet) is a customer bonus for participating in promotions, special offers, etc. It differs from the regular bet in a way that when a customer make a bet, a customer are not risking any of his/her own money. When calculating the balance of customer’s account, the net winnings are recorded without taking into account the amount of the free bet.
What is a Bonus Balance in Betting?
A bonus account is an account that the user can use for sports betting (but not for withdrawal of funds), in accordance to the guidelines of the deposit amount for which it was credited with bonus funds.
5. SPORT BETTING
How do I place a bet?
In the Sportsbook menu on the left-hand side of the screen, choose the sport you are interested in and subsequently the name of the event. A betting pre-game will open where you can select an event and odds for the expected outcome of this event. The selected odds are automatically added to your coupon. Enter your desired bet amount and click on the bet button to place your bet.
What are the types of betting options?
A Single Bet stands for the bet on the forecasted outcome for one event. The “single bet” win is equal to the product of the bet amount multiplied by the odds previously settled for the given outcome of the event.
Accumulator is a simultaneous bet on the forecasted outcomes of several events that are independent of each other. The win is equal to the product of the bet amount multiplied by the “accumulator” odds, obtained by multiplying the outcome odds of all events included in the accumulator bet.
A Multiple Bet is a combination of accumulators of a given size from a pre-determined number of events.
For more details about the rates, see our Terms and Conditions.
What is a “Handicap”?
A handicap is a head start given to a selection expressed in goals/points/sets/frames etc. depending on the type of the competition. The handicap is offered by the bookmaking company and it can be “positive” (1), “negative” (-1) and “zero”. For example, if you made a bet on “Handicap 1(2)” on a football match, this means you allowed Team 1 a 2 - goal ‘head start’.
If the match ends 1-1, then adding the handicap will produce a score of 3-1 and the bet will win.
If the match ends 0-3, then adding the handicap will produce a score of 2-3 and the bet will lose.
If the match ends 0-2, then adding the handicap will produce a score of 2-2 and the bet will result in a push.
If the handicap is “negative”, you need to subtract rather than add.
This kind of stakes are counted equally.
Let us consider a few other options of a handicap.
Bet W1 Handicap (-1) can win only when the first team wins the match by two goals.
Bet W2 Handicap (1) can win only when the second team does not lose the match (draw or victory of the second team).
Bet X Handicap (1) can win only when the first team wins the match by one goal (or when the second team loses by one goal).
Bet X Handicap (-1) can win only when the first team loses the match by one goal (if the second team wins by one goal).
Bet W1 Handicap (-2) can win only when the first team wins the match by three goals.
Bet W2 Handicap (2) can win only in the following result of the match:
A draw
The victory of the first team by one goal
The victory of the weak team.
Bet X Handicap (2) can win only when the first team wins by two goals.
Bet X Handicap (-2) can win only when the first team loses by two goals (or the second team wins by two goals).
How do I place a Live bet?
On the main menu of the site, click the “Live” tab. You will see a betting pre-game with a user-frendly interface, where the data gets updated in real time. All events in the “Live Betting” section occur in real time. Select an event and odds for the expected outcome. The selected odds are automatically added to your coupon. Enter the bet amount and click on the bet button to place your bet.
How do I place an Accumulator bet?
Select two or more event outcomes. In your bet coupon, make sure that the “Accumulator” tab is selected, then enter the bet amount and click on the “Make a bet” button.
How do I place a Multiple bet?
Select three or more outcomes of events. In your bet coupon, make sure that the “Multi bet” tab is selected, select the capacity, then enter the bet amount and click on the “Make a bet” button.
How can I confirm that my bet has been accepted?
After you click on the “Place Bet” button, you will see a confirmation window with information regarding the acceptance of your bet. Each successfully placed bet appears in the “Betting History” section as well.
Where can I view my bets?
To view your bets, go to your account and choose the Betting History section. Next, select the period and status of bets you would like to view, and then click the “Show” button. Also, a link to view your bets is available on the main page in the right hand side column, just under the Coupon.
My bet was settled incorrectly. What should I do?
All possible non-standard situations are governed by the Terms and Conditions. Please read them carefully before proceeding with the allocation of bets.