1. GENERAL QUESTIONS / OPENING AN ACCOUNT
How do I start playing?
Sign up, log in to your personal account, choose a convenient supplementing method, pay attention to the bonus system, make a deposit, and start playing!
How do I register on the Mi7eu.bet website?
To create an account on Mi7eu.bet, click on the Sign-Up button located in the top right corner of either website. Then, choose the most convenient registration option using your email address or phone number.
Can I have multiple accounts?
Each user is limited to possess one account at a time. If a user has more than one account opened at a time, it should be identified that the Company reserves the right to suspend and seize the account(s) and all earned winnings tied to the aforementioned accounts.
Re-registration is only allowed with the company’s explicit permission. If you accidentally forgot your credentials, it is recommended to restore them using the Password Recovery option (which you can navigate to by pressing the Forgot password link in the login window) or directly contact our support team (chat menu in the bottom right corner).
Can I register if I am under the age of 18?
An Mi7eu.bet user can be any capable person 18 years of age or the minimum age allowed to gamble, in accordance with the laws of their country.
What is the Random Number Generator (RNG)?
A Random Number Generator (RNG) is a computer program which randomly produces the results for our online casino games. Every individual card dealt, dice rolled, or any other pertinent game action is produced by the program without any unrealistic duplication or predictability.
Since the results are generated in a completely random manner with no possibility of manipulation, you always get fair results.
2. ACCOUNT INFORMATION
How do I recover my account password?
To recover your password, click on the “Forgot password?” link in the login window. In the subsequent window, enter your email address. Check the email you specified in the previous window and receive instructions to recover your password.
If you used your mobile phone number to speed up the sign up process, please enter the number in the recovery window. Your new password will be sent by text message.
What should I do if I didn’t receive a recovery email?
First, check your Spam folder.
If the email does not appear in your inbox or spam, it is possible that the email address you entered was incorrect. Repeat the steps to recover your account password and ensure that you specify the correct email address.
If you are still having issues regarding an access to your account, please contact our support team (chat menu in the bottom-right corner).
What if I’ve forgotten the email address I used to register my account?
Please contact our support team and we will help you recover your account.
I’ve changed my email address, what are my options?
Changing the email address tied to your account is considered the same as changing its owner. If you can not restore access to the email address specified during registration, please contact our support team (chat menu in the bottom-right corner).
I entered incorrect data during registration or while updating my profile, what are my options?
If it is discovered that a user is operating with false or inaccurate information, we reserve the right to suspend the account and/or cancel all winnings tied to the account. If you make a mistake while filling out your information, contact our support team to start the procedure of identifying the correct owner of the personal account.
What is the verification and why is it required?
The verification is the process of identity proof. We want to be confident that our users are the real people and do not use the multi accounts.
Do I undertake any obligations by registering on the “Mi7eu.bet” website?
No. Your registration does not bind you in any way and you are not obligated to place a certain number of bets. However, by registering you agree to our Terms and Conditions and policies.
3. FINANCIAL QUESTIONS / DEPOSIT AND WITHDRAWAL OF REFUNDS
How do I make deposits?
You can make deposits using the most convenient, accessible method in your country. To do this, go to your account and navigate to the deposit section. Choose your preferred payment method and make a transaction.
What if my deposit wasn’t credited?
Claims regarding incoming payments are accepted only upon presentation of a receipt for payment or a check confirming the transaction to the support team in the form of a scanned document or photo.
Are there any transaction fees when making a deposit?
The company does not charge a commission for deposits; however, a commission may be taking place when withdrawals, converting into your chosen currency or possibly charged by your card’s issuing bank.
Can I use eWallets, credit cards, etc. that do not belong to me when making a deposit?
You can use only your own eWallets and/or bank cards whilst loading your account.
The use of another individual’s bank cards for making deposits is strictly forbidden.
How can I request a withdrawal of my funds?
To withdraw funds, you need to access your Account. In the “Withdrawal” menu, specify the amount and type of payment system you want to use in order to receive your funds.
How long will it take for my withdrawal to be processed?
If it is your first withdrawal, then it may take maximum 72 hours to verify your data. If you have previously verified your account and withdrawn funds, subsequent withdrawals will be made without delay (unless there are circumstances required by AML and/or the law).
What can I see on my credit card statement?
Depending upon the payment system which was initially used when you made a deposit on our website, you will receive a note on your statement identifying the payment system and sum.
4. BONUS QUESTIONS
What kind of bonuses are there when I make deposits?
You can find out more about the current bonus offers on the “Bonuses” section of the website.
My bonus burned out, why did this happen?
Based on the terms of the specific promotion, the funds on the bonus balance can be canceled due to the expiry of the bonus period.